Terms of Service

Welcome to Date Box. By accessing or using our website (www.datebox.com) and purchasing our products, you agree to comply with and be bound by the following Terms of Service.
Please read them carefully before using our website.

1. General

These Terms govern your use of our website, including all orders, payments, deliveries, and related services.
By visiting our site or purchasing from us, you confirm that you are at least 18 years old or have permission from a legal guardian to use this service.

2. Our Products

All products listed on our website are described and displayed as accurately as possible.
However, natural products like dates may vary slightly in color, size, or texture, which does not affect quality.
We reserve the right to update, change, or discontinue products at any time without prior notice.

3. Pricing & Payments

  • All prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes (unless stated otherwise).

  • We reserve the right to modify prices or promotional offers at any time.

  • Payments can be made via Cash on Delivery (COD) or online payment methods available on our website.

  • In case of payment failure, your order will not be processed until confirmation is received.

4. Order Acceptance

Once you place an order, you will receive an order confirmation via email or SMS.
This confirmation does not guarantee acceptance — orders may be canceled or delayed if:

  • The product is out of stock

  • There’s a pricing or listing error

  • Delivery is not possible to your location

We reserve the right to cancel or refuse any order for these reasons.

5. Shipping & Delivery

Our Shipping Policy outlines detailed information on delivery timelines, charges, and procedures.
By placing an order, you agree to those terms.

6. Returns, Refunds & Cancellations

Please refer to our Refunds & Cancellation and Return & Exchange policies for details.
We only accept claims that comply with the timelines and conditions stated in those policies.

7. Accuracy of Information

We make every effort to provide accurate information on our website.
However, Date Box is not responsible for errors, omissions, or outdated information that may appear due to human or technical errors.

8. Prohibited Uses

You are prohibited from using our website or products for:

  • Any unlawful activity

  • Violating intellectual property rights

  • Distributing harmful or misleading information

  • Attempting to hack, disable, or misuse the website

Violation of these terms may result in legal action.

9. Intellectual Property

All content on this website — including text, images, logos, graphics, and product descriptions — is the property of Date Box and protected by copyright law.
You may not copy, reproduce, or reuse any content without written permission.

10. Limitation of Liability

Date Box is not responsible for any direct or indirect damages arising from the use or misuse of our website, products, or services.
While we ensure product quality and safe delivery, the customer is responsible for using and storing food items properly after delivery.

11. Governing Law

These Terms are governed by and interpreted under the laws of Pakistan.
Any disputes will be handled under the jurisdiction of the courts of [Your City, e.g., Lahore].

12. Changes to Terms

We may update these Terms of Service at any time.
The latest version will always be available on our website with an updated “Last Updated” date.
Continued use of our website means you accept any revisions made.